Case study — Grinding Dynamics
A whole business, in seventeen days.
A concrete grinder in Tauranga. Twenty five years on the tools, and every detail of every job in his head. He did not ask for a website. He asked for his evenings back.
17
Days start to finish
26
Pages published
75
Ad creatives
2
Applications
The problem
When he was on the tools, the selling stopped.
Three to four weeks later, so did the work.
Before
After
Before
Three hours per quote, by hand
After
Priced on site, before he leaves
Before
Job knowledge in his head
After
Photos, voice and answers in a database
Before
No CRM, no follow up
After
Nine pipelines, twenty seven automated emails
Before
Invisible in search
After
Twenty six indexed pages
The insight
It was in a document he apologised for.
He sent through a guide he had written for builders, saying it was telling most of them how to suck eggs. Every line of it made the same argument.
Aggregate distribution cannot be manufactured after the concrete is placed.
Colour goes in at the plant. Flatness is decided at the pour. By the time anyone calls a grinder, the outcome is already locked in. So the grinder consulted before the pour controls the job. The one called at the end competes on price.
Not more enquiries. Earlier ones.

The builder portal — get us in before the pour

Mobile
The website
Twenty six pages, and the questions nobody was answering.
Ten articles averaging two and a half thousand words. The nearest competitor answers the cost question in four hundred words with a forty to one hundred and fifty dollar range. We answered it in two thousand six hundred. Seventeen pages indexed within days.

grindingdynamics.co.nz

Ten articles, 24,500 words
The plumbing
Nine forms, one table, two destinations.
The database write happens first. Everything downstream is attempted afterwards, and independently.
If the CRM is having a bad day, the lead is still safe. That single ordering decision is the difference between losing enquiries quietly and not losing them at all.
Every integration was verified by reading the record back out of the receiving system rather than trusting a success response. Two platforms returned success while silently discarding data. Both were caught before launch.
The app
Three hours, down to a site visit.
Twelve screens, one decision each, priced as he answers.
Seven questions, four photographs, then he talks and it transcribes. A summary he reads, then two documents: a customer quote, and an internal record holding cost, margin, photos and the full transcript.
The summary flags contradictions between what he said aloud and what he entered. If the recording says carpet and the answers say tiles, that surfaces before the quote goes out rather than on day one of the job.

Start

Customer

One question per screen
The dashboard
So the business can be seen, not remembered.
Seven sections, including a calendar with a twenty eight day cure lock, so a job can never be booked before the concrete is ready. Stock is derived from movements and cannot be typed over. Completing a job writes the usage automatically.

Overview — quoted, won, owed

Job progress — three stages

Stock — a ledger, not a number

Every page works on a phone
Acquisition
Twenty five ads, twelve different shapes.
Social platforms group visually similar ads and treat them as one. Twenty five variations of a single layout would have competed as two or three. So the set runs across twelve genuinely distinct structures.

Polished concrete

Pool surrounds — the point of difference
75
Creative files, twenty five concepts, three ratios each
82
Search keywords, phrase and exact only
28
Negatives. He grinds slabs, he does not pour them
27
Emails across nine automated sequences
The point
He did not ask for any of this.
He asked for a business that could run without him standing in the middle of it.
The content answers what he used to answer on the phone. The portal sells while he is on a machine. The pipeline catches leads without him touching them. The emails follow up on their own. The app gets the job out of his head. The dashboard lets him see the business rather than remember it.
The measure of this work is not traffic. It is whether he gets his evenings back.
Start something
Tell us what needs to run without you.
Figures are production values at the time of writing. Search and social campaigns were complete and paused at handover.